Chief Operating Officer
FrontLine Service, a not-for-profit, in Cleveland, OH, has a great opportunity for a Chief Operating Officer to join a dynamic and innovative Executive team, reporting to the President/CEO. This exciting leadership position oversees agency Program Directors and the Information Technology Department. The Chief Operating Officer (COO) is a critical member of the executive team, supporting the organization's mission to end homelessness, prevent suicide and overcome trauma of individuals and families in Northeast Ohio. The COO provides the leadership, management and vision necessary to ensure that the agency has the proper operational controls, administrative and reporting procedures, and systems in place to drive the agency to achieve and surpass business goals. The COO spearheads the development, communication and implementation of effective growth strategies and processes to ensure operational efficiency and financial strength.
We are seeking this individual to:
Foster a positive, success-oriented, accountable environment within the agency, leading others to deliver measureable results and contribute to furthering the vision, mission and goals of the agency.
Recruit, develop and retain director-level, highly talented employees and supports staff development, resilience and education, promoting an environment that physically, fiscally and administratively maximizes efficiency and staff satisfaction. The COO identifies future leaders and promotes and develops management skills to further individual, team and organizational growth.
Participate in strategic and operational planning. Leads efforts in achieving identified goals, diagnosing significant gaps in strategic and operational outcomes and identifying improvement targets in organizational, process, compliance with funders, reporting, and human performance.
Collaborate with the CEO, CFO and Board of Directors to promote the financial solvency of the organization. Working with agency Directors, makes detailed budget projections by program to assist with development and on-going review of agency's annual operating budget, and completes continuous reviews of service and billing metrics.
Work with agency Directors, identifies best practices and improves internal systems for administration and operations, including grants and project budgeting and planning; program purchasing; information technology; and compliance with all federal, state and local regulatory and licensing agencies
Work closely with the Development Department in raising additional capital to enable the agency to meet staffing, fiscal and client service objectives. Provide support in identification, development and response to public and private funding opportunities, advances the agency's fund development goals, and ensures programs are aligned to and deliver on grant outcomes.
Provide direction to outsourced Information Technology partner in IT strategic planning, prioritization, and review of tasks.
Maintain continuous lines of communication with the CEO. Provide updates on projects and reports outcomes data to the CEO and as requested to the Board of Directors. Participate at full and committee board meetings.
Develop and foster external partnerships; convene with stakeholders to identify community and system strengths, challenges and resolutions; develop new services/programs consistent with agency mission to address existing service gaps/client needs.
Represent the agency with internal and external stakeholders, media and potential funders, supporting and strengthening the agency's reputation as a thought and operational leader in the fields of homelessness, crisis and trauma.
Master's degree in a related field such as social work, counseling, nursing, public administration, non-profit management, business or psychology with a minimum of five years related work experience in a non-profit, healthcare related organization, and a minimum of three years leadership experience, or equivalent combination of education and experience. Experience overseeing operations, staffing and logistics, with a strong preference for non-profit experience. Preferred experience managing federal and local government grants, Medicaid, Medicare and Managed Care.
FrontLine Service offers a positive, collaborative work environment in addition to competitive pay and comprehensive benefits package listed below:
Medical, dental and vision for family
Flexible spending account
Long and short-term disability
403 (b) retirement plan
Generous paid time off including vacation, sick, personal and holiday time
In-House trainings which include CEUs
Employee Assistance Program (EAP)
Flexible work schedule
Company Overview: FrontLine Service, formerly Mental Health Services, is a NorthCoast 99 Best Places to Work Award Winner! FrontLine Service helps over 20,000 individuals and families each year struggling with homelessness, crisis, and trauma. Founded in 1988, they serves as Cuyahoga County's provider of choice for homeless and trauma services - from emergency shelter, transitional and permanent housing to Children Who Witness Violence suicide prevention services, Mobile Crisis, and the Violent Loss Response Team.
Learn more about the organization at our website.
Please include salary requirements in your cover letter.
Employment Type: Permanent
Work Hours: Full Time
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